Privacy Policy
Effective Date: 28 August 2025
Last Updated: 28 August 2025
The Reading Doctor Ltd (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy
Policy explains how we collect, use, store, and protect your personal information when you use
our website [www.thereadingdoctors.com] and The Reading Doctor app (together referred to
as “our services”).
1. Who We Are
The Reading Doctor Ltd is a UK-based education company providing personalised one-to-one
literacy support for children and young people. All our Reading Doctors are qualified teachers
and follow our safeguarding and data protection policies.
Company details:
The Reading Doctor Ltd
Dorothy House, 24 Central Parade, Herne Bay CT6 5HX
Company Number: 8325413
2. Information We Collect
We may collect and process the following types of personal information:
Parents/Guardians and Schools
● Name, email address, phone number, billing address, payment information
● Child’s name, age, school year, reading level, assessment results (only where provided
for tuition purposes)
Children and Young People (Pupils)
● Information necessary for teaching and progress tracking (e.g., reading level,
intervention notes, work samples)
● We do not ask children to provide personal contact information through the app
or website.
Website & App Users
● Login details (if applicable), usage data, and device information
● Cookies and analytics information (see Section 8)
3. How We Use Your Information
We use your personal information only where necessary, including to:
● Deliver tuition, assessments, and progress reports
● Manage bookings, payments, and contracts
● Communicate with parents/guardians and schools
● Safeguard children and ensure duty of care
● Improve our website, app, and services
● Comply with legal obligations
4. Legal Basis for Processing
We process personal information under the following legal bases:
● Contract – to provide tuition services you have booked
● Consent – where you have given clear consent (e.g., for marketing emails)
● Legal obligation – to meet safeguarding and tax/legal requirements
● Legitimate interests – to improve our services and protect our network
5. Sharing Your Information
We only share data where necessary and with safeguards in place:
● With your allocated Reading Doctor for tuition purposes
● With trusted third-party service providers (e.g., secure payment processors, app hosting,
cloud storage, analytics providers)
● Where legally required (e.g., safeguarding concerns, regulatory requests)
We do not sell or trade your personal information.
6. Data Storage & Security
● All data is stored securely within the UK or EEA, or in countries with equivalent
protections
● We use encrypted systems, HTTPS connections, and password-protected accounts
● Access to pupil information is restricted to authorised Reading Doctors and staff
7. Data Retention
● Pupil learning records: kept during tuition and up to 3 years after, unless required
longer for safeguarding/legal reasons
● Parent/guardian records: retained as required for tax and accounting (usually 6 years)
● Marketing data: kept until you withdraw consent
8. Cookies & Tracking
Our website and app use cookies and similar technologies to:
● Improve functionality and user experience
● Analyse usage (e.g., via Google Analytics)
● Remember preferences
You can manage cookies via your browser or device settings.
9. Your Rights
Under UK GDPR, you have the right to:
● Access the personal data we hold about you
● Request correction or deletion of your data
● Withdraw consent for marketing at any time
● Request restriction or objection to processing
● Data portability (where applicable)
To exercise your rights, contact us at: operations@thereadingdoctors.com
10. Children’s Privacy
Protecting children’s privacy is central to our mission.
● Children under 13 should not provide any personal details directly through our website or
app
● All pupil data entered into the app is added by a parent/guardian or a Reading Doctor,
never by the child alone
11. Third-Party Links
Our services may contain links to external websites. We are not responsible for their privacy
practices – please review their policies separately.
12. Changes to This Policy
We may update this policy from time to time. Updates will be published on our website and app
with the “Last Updated” date amended accordingly.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Data Protection Officer
The Reading Doctor Ltd
Email: operations@thereadingdoctors.com
Phone: 07895378672
If you are not satisfied with our response, you may contact the UK Information Commissioner’s
Office (ICO) at www.ico.org.uk.